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School of Hospitality Management

Mastering the Service Experience — Across an Exciting Array of Industries

The School of Hospitality Management, one of the longest-running hospitality programs in the nation, expands student knowledge through experiential learning and research to meet the needs of an ever-changing industry through inclusion, collaboration, and innovation.

Sydney Pons
Student Spotlight
Doctoral student develops framework to guide hospitality businesses in efforts to destigmatize the hiring of justice-impacted individuals

Led by doctoral student Sydney Pons, the Penn State School of Hospitality Management research team identified three major stakeholder groups — the hired employees, those in the correctional system responsible for administering the corrections process, and community partners that provide necessary workforce re-entry resources — that hospitality businesses should consider during the hiring and employment process.