Information Systems and Services (ISS) - Computing Support
IMPORTANT ZOOM NOTIFICATION: On November 1, 2021, the Zoom vendor is implementing a forced update to at least Zoom version 5.5.0. ISS has been auto-updating all Zoom installs and we are at or above version 5.5.0 at this time. You do not have to do anything regarding this. Just be aware that a change is coming.
BOX Migration Info: The migration from Box to OneDrive that began in February has been completed. All faculty and staff accounts have been migrated unless otherwise specified. Updated information on Phase 3- Post Migration. Please contact us if there are any questions.
Quick Reference Guide
The Division of Information Systems and Services is a service organization available to all departments, schools, and research centers in the college. We provide assistance to our faculty, staff, and students on any matter related to information technology in use in our college. Our offices are located in 16 BBH Building. Our hours are Mon-Fri 8-4:30. Our phone is 865-INFO, and our email address is firstname.lastname@example.org. Contact info for all ISS staff is located here.
How Our System Operates
ISS will move back on campus beginning August 16, 2021. We plan to be open during our normal business hours of 8 AM to 4:30 PM Monday through Friday.
How do we deliver our most sought-after services?
Desktop Support: Submit a service request ticket. NEW: If you would like to schedule an appointment, either virtually or in our office with one of our Technicians, please request a meeting using our ticket request system. In your ticket please state the reason you are requesting the appointment and when you would be available to stop in. We will reserve a time for your visit. Please follow all PSU COVID practices including mask-wearing (new on August 4, 2021) for in-office visits.
IT Consulting (Hardware and Software approvals, purchasing advice, and ordering): Please submit a ticket and one of our Consultants will be back in touch.
Network, Servers or Security (NSS) Concerns: Please submit a ticket and one of our NSS staff members will be in touch.
NOTE: General Purpose Classrooms are supported by Penn State IT. They can be reached at 777-0035.
ISS Mission Statement
To provide expert help and consultation to members of the College of Health and Human Development in support of the absolute need to utilize Information Technology to achieve academic, research and administration goals