Information Systems and Services (ISS) - Computing Support | Penn State College of Health and Human Development

For Faculty & Staff

About

The Department of Information Systems and Services is the College of HHD’s IT Department that services the departments, schools, and research centers in the college. We assist our faculty, staff, and students on any matter related to information technology in use in our college. Our offices are located at 16 BBH Building and you can reach us by phone at 814-865-INFO (4636) or by email at iss-helpdesk@psu.edu. Contact info for all ISS staff is located here.

How Our System Operates

We are open during our normal business hours of 8 AM to 4:30 PM Monday through Friday.

How do we deliver our most sought-after services?

Desktop Support: Submit a service request ticket. If you would like to schedule an appointment, either virtually or in our office with one of our Technicians, please request a meeting using our ticket request system. In your ticket, please be as specific as possible with the issue that you are having.

IT Consulting (Hardware and Software approvals, purchasing advice, and ordering): Please Submit a service request ticket and one of our Consultants will be in touch.

Network, Servers or Security (NSS) Concerns: Please Submit a service request ticket and one of our NSS staff members will be in touch.

For administrative issues please contact Matt Dunmire (mdd16@psu.edu) or Jeff Kukitz (jkukitz@psu.edu).

NOTE: General Purpose Classrooms are supported by Penn State IT. They can be reached at 777-0035.

ISS Mission Statement

To provide expert help and consultation to members of the College of Health and Human Development in support of the absolute need to utilize Information Technology to achieve academic, research and administration goals