10 alumni honored with Alumni Awards
The Penn State Hotel and Restaurant Society and School of Hospitality Management honored 10 alumni during its 2024 Alumni Awards Reception at the Marriott Foundation Building.
Hospitality industry leaders named Penn State Conti professors for 2024-25
We're proud to name Alan Horowitz, vice president of enterprise sustainability at Aramark, and Rick Garlick, principal consultant of Richard Garlick and Associates Consulting and Research Services, as 2024-25 Walter J. Conti visiting professors.
How celebrity CEOs affect risk-taking behavior for restaurant businesses
In the restaurant industry, celebrity CEOs may engage in more risk-taking behavior when their celebrity status is combined with other factors, according to findings from researchers in the Penn State School of Hospitality Management.
Societal factors can shape how companies best respond after customers misbehave
Apologizing to customers who witness other patrons misbehave may not always be the best response for hospitality businesses, Penn State School of Hospitality Management researchers find.
School of Hospitality Management
Mastering the Service Experience — Across an Exciting Array of Industries
The School of Hospitality Management, one of the longest-running hospitality programs in the nation, expands student knowledge through experiential learning and research to meet the needs of an ever-changing industry through inclusion, collaboration, and innovation.
Start your Undergraduate Journey
Start your Undergraduate Journey
Explore this versatile degree designed for students who have an interest in pursuing a vast spectrum of far-reaching service-oriented careers.
Learn about the undergraduate program
Explore our World-class Graduate Program
Explore our World-class Graduate Program
Discover the advanced degree programs that rigorously prepare top-tier professionals for a wide array of careers.
Learn about the graduate program
Discover Hospitality Management Research
Discover Hospitality Management Research
Learn how SHM research delves deeper into the far-reaching impact of food decisions, real estate strategy, services research, food innovation, and more.
Learn about our research
Engage with Alumni
Engage with Alumni
SHM alumni have infinite ways to connect with fellow alumni, share experiences and expertise with current students, and stay active with SHM throughout their professional career.
Learn how to get involved
Research led by Seoki Lee, professor of hospitality management, found that restaurants with celebrity CEOs may exhibit more risk-taking behavior when these CEOs are hired from outside the company or if the business is increasingly active in franchising.
