Faculty and Research
The world-class faculty in Penn State’s School of Hospitality Management actively engage in cutting-edge research that expands the body of knowledge in our field, while also acting as mentors to our graduate students.
In keeping with our innovative and interdisciplinary mission in Hospitality Management, the research possibilities here are extensive and diverse, covering domains such as corporate social responsibility, diversity and inclusion, destination and digital marketing, customer emotions, public policy issues in tourism and recreation — and much more.
Phil Jolly
Associate Professor
Research Interests:
Diversity and inclusion in organizations; compensation and benefits; leadership
Seoki Lee
Professor
Research Interests:
Corporate social responsibility; internationalization; financial distress and equity valuation
Anna Mattila
Marriott Professor of Lodging Management and Professor-in-Charge Graduate Program
Research Interests:
Service encounters, service recovery, customer emotions, servicescape, cross-cultural research
Daniel Mount
Associate Professor of Hospitality Management and Professor in Charge of International Studies & Students
Research Interests:
Service recovery, service quality
Breffni Noone
Associate Professor of Hospitality Management
Research Interests:
Services operations management, revenue management, consumer behavior, customer satisfaction
John O'Neill
Professor of Hospitality Management and Director, Center for Hospitality Real Estate Strategy
Research Interests:
Strategic management, real estate, asset management and branding
Donna Quadri-Felitti
Marvin Ashner Endowed Director and Associate Professor, School of Hospitality Management
Research Interests:
Consumer experiences; boutique hotels; destination marketing; digital marketing
Amit Sharma
Professor of Hospitality Management/Finance, Associate Director & Professor-in-Charge of Undergraduate Programs, Director, Food Decisions Research Laboratory Faculty Fellow, Teaching and Learning with Technology Affiliate Faculty
Research Interests:
Corporate finance; investments; interaction of finance and microeconomics
Michael Tews
Associate Professor
Research Interests:
Employee selection, training, and retention
Hubert B. Van Hoof
Professor of Hospitality Management
Research Interests:
Hospitality management education; international education; public policy issues in tourism and recreation
Chandler Yu
Elizabeth M. King Early Career Assistant Professor
Research Interests:
Organizational training and design, employee well-being, human resource management, and crisis management with an emphasis on the food service industry
