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What is Health and Human Development?

Diverse fields of study that share one
common goal: enriching the lives of others.

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Mission  

To provide expert Information Technology assistance and consultation to members of the College in support of their academic, research, service, and administration goals.

Critical Functions

Frequently Asked Questions

What are the hours of operation for ISS? icon-olus-circle

The ISS office is open weekdays from 8AM to 4:30PM.  Off hours assistance on an emergency basis only.

How do I request IT assistance? icon-olus-circle

There are four primary methods to request support:

Where is ISS located? icon-olus-circle

In the basement of the BBH Building, room 16 (link to campus map showing BBH building).

How do I order IT equipment? icon-olus-circle

Enter a request with the Help Desk using one of the three methods listed above and a consultant will be in touch.

  • Can’t I just order my IT equipment myself? All IT equipment must be ordered and approved by ISS.
Is IT support available for research related activities? icon-olus-circle

Yes, ISS and the HHD Research Office collaborate to deliver consolidated IT support.  Chris Greiner (cvg6@psu.edu) is the Research IT Director for HHD.

Does ISS manage and support all IT services? icon-olus-circle

Many common IT services such as email and storage are delivered by Penn State IT units that are not organizationally linked to ISS or HHD.  ISS is familiar with the IT services delivered by external organizations and should be your first option for IT related questions and requests for support.

Key Related Resources

Information Systems and Services

Personnel List

Find

Last Name
Director - Information Systems and Services
Summary Statement

Matt has been with the College of HHD since 2011. As Director, Matt is responsible for overseeing the operations of ISS. His previous roles included leading the Help Desk team, project management, strategic initiatives, and consulting. 

 

Department
  • Administration

Find

Last Name
IT Consultant
Summary Statement

Steph recently joined ISS from PSU Athletics where she was also an IT Consultant. She will be assisting ISS with the design of tech spaces and general IT Consulting help for all HHD Faculty and Staff.

Department
  • Consulting
IT Consultant
Summary Statement

Charlie joined us from Liberal Arts. His main role is to assist all College members in making the best purchases of hardware and software that can be made. He also distributes licenses for Qualtrics.

Department
  • Consulting

Find

Last Name
IT Support Specialist
Summary Statement

Adam primarily provides IT Support to the Center for Childhood Obesity Research, Clinical Research Center, Kinesiology, and PA Office of Rural Health.

Department
  • Help Desk
IT Support Specialist
Summary Statement

Ryan is a graduate of our very own SHM.

Department
  • Help Desk
IT Support Specialist
Summary Statement

Gary joined us from PSU Outreach. Gary primarily provides support to the Dean's Suite, Human Development and Family Studies, The Center for Healthy Aging, and Human Resources. Gary also maintains the digital signage across the College.

Department
  • Help Desk
IT Support Specialist
Summary Statement

Eric joined ISS in February, 2022. He previously worked in the President's Office as a support specialist and most recently with The Family Clothesline in their advertising department.

Department
  • Help Desk
IT Support Specialist
Summary Statement

Joe joined ISS in May of 2022 and is typically the first point of contact that you will assist you when reaching out to ISS for help. 

Department
  • Information Systems and Services - ISS

Find

Last Name
Systems Administrator
Department
  • System Administration
System Administrator
Department
  • System Administration
System Administrator
Summary Statement

Corey joined Penn State in 2004 with the College of Engineering, then joined the College of Health and Human Development in 2019.  He augments the Sys Admin team to help provide and maintain the systems and services necessary to keep the College running smoothly and securely.

Department
  • System Administration